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SOFTSKILLS TRAINING

 

Communication & Presentation

 
  • Business Communication Skills
  • Business Writing Skills
  • Effective Communication using MBTI/NLP Effective Public Speaking * PDL Interpersonal Skills
  • Presentation Skills
 
 

Foreign Languages

 
  • Bahasa Malaysia
  • Chinese Language (Mandarin/Cantonese) English Program
  • German Language
  • Japanese Language
 
 

Administration Skills

 
  • Clerical & Officers Development Programme
  • Effective Document Filing & Storage
  • Grooming and Business Etiquette (with/without make up)
  • Managing & Supporting Bosses
  • The Art of Taking Minutes of Meeting
  • The Positive working attitude
 
 

Customer Service

 
  • Customer Service (front liner, call center)
  • Handling Difficult Customers
  • Managing Customer Complaints
  • Professional Phone Etiquette
 
 

Management & Leadership

 
  • Analytical and Critical Thinking Skills
  • Anger Management Basic
  • Counseling Skills Business
  • Negotiation Skills
  • Change Management
  • Change Management - Inspired by Who Moved My Cheese
  • Coaching and Counseling Skills
  • Conflict Management & Creative Thinking
  • Skills Conflict Management and Resolution
  • Counseling and Motivation Skills
  • Creative Problem Solving & Decision Making Skills
  • Creative Thinking & Decision Analysis
  • Creative Thinking Skills
  • Creative Thinking Skills and Problem Solving
  • Crisis & Time Management Enhancement
  • Skills Developing Effective Managerial Skills
  • Effective Leadership and Interpersonal Skills
  • Effective Supervisory Skills Effective
  • Time Management Skills Effective
  • Setting and Managing KPIs
  • Emotional Intelligence (EQ) @ Work
  • Grooming and Business Etiquette (with/without make up)
  • Handling Difficult Employees
  • Innovative and Creativity Thinking Skills
  • Leadership Skills
  • Millennium Manager
  • Mind Set Transformation for Peak Performance
  • Office and Time Management
  • People Management Skills for Managers
  • Personal Effectiveness
  • Personal Impact - The Essence of Leadership
  • Stress Management
 
 

Sales & Marketing

 
  • Event Management
  • Selling Skills
  • Customer Account Management
  • Developing Effective Marketing
  • Plan Professional Telemarketing
  • Skills
 
 

Finance

 
  • Balanced Scorecard & Monitoring Performance
  • Effective Budgetary Control Using Rolling Forecast
  • Finance for Non Finance
 
 

Human Resource

 
  • DiSC Profiling
  • MBTI Profiling
  • Competency Based Interview for Managers
  • Developing & Writing KPI
  • Effective Interview Selection Techniques
  • Effective Performance Appraisal and Evaluation
  • Leadership and Human Relation Skills
 
 

Training

 
  • Conducting Effective TNA
  • Monitoring & Measuring Training Effectiveness
  • Train the Trainer
 
 

Project Management

 
  • Advanced Project Management
  • Basic Project Management
  • ICT Project Management
  • Managing Multiple Projects, Priorities, Decision Making & Problem Solving
  • MS Project Workshop (Basic to Intermediate level)
 
 

Lean Six Sigma, Kaizen and ISO

 
  • Introduction to Office Kaizen
  • Introduction to Six Sigma
  • ISO 14001-2004 EMS Awareness Program
  • ISO 9001:2000 Awareness Program
  • ISO 9001-2000 Quality Management System Awareness
  • ISO 9001-2008 Internal Quality Audit
  • Poka Yoke for Manufacturing